Bridal Frequently Asked Questions

Each cake is a work of art, and is created just for you. Cake prices will vary based on flavor(s) and filling(s), number of servings, and design or details. A consultation and tasting will determine the cost of your cake and we can work with any budget. Typically wedding cakes range from $4.00-$6.00 per serving but can go up according to complexity and style.

In order to reserve your date, a NON-REFUNDABLE Booking Retainer Fee of $100 plus tax, is due upon booking and will be applied towards your total. 

Upon receipt of your retainer payment, we will email you a complete invoice showing your order details, your total, and the date retainer payment made. 

 In order to reserve your date, a NON-REFUNDABLE Booking Retainer of $100.00 plus tax, is due upon receipt and will be applied towards your order total. To guarantee your order, a payment of 50% of the order total is due at least 120 days prior to wedding date (INVOICE DATE), or within 24 hours of invoice receipt of invoice if less than 120 days with the balance to be paid in full 60 DAYS prior to wedding date (DUE DATE).

• A late payment fee of $50 will be added to the amount due for any order without a 50% payment made by INVOICE DATE.
• A late payment fee of 20% of the total will be added to all orders not paid in full by DUE DATE
• WEDDING ORDERS NOT PAID IN FULL 55 DAYS PRIOR TO WEDDING DATE WILL BE CANCELLED AND ALL MONIES PAID WILL BE FORFEITED AS WE HAVE RESERVED THIS DATE FOR YOUR EVENT AND PURCHASED ALL NECESSARY MATERIALS AT THAT POINT.
   

• Wedding orders cancelled 60 days or less of wedding date forfeit any payment made as the date is closed out for only your order and no other orders will be taken for your day.
• Wedding orders cancelled 61-90 days prior to wedding date will receive refund of payments made MINUS 50% of your order total to cover expenses made and loss of booking by holding your date/slot.
• Wedding orders cancelled 91 days or more prior to wedding date will receive a full refund of any monies paid excluding the non-refundable Booking Retainer.
  Refunds are processed via same method of payment received, upon confirmed receipt of written cancellation from the customer.
  

In the event of a nation-wide or "state of emergency," that causes events to be canceled or postponed by you or the event coordinator, we will allow one reschedule within 6 months of the event date & based on our calendar availability, however there will be a $50 fee for contract changes and loss of use of your original date. Dates over 6 months but no more than 13 months, from original event date, if available for rescheduling, will also incur 10% surcharge, and each additional rescheduling will incur an additional $50 administrative fee and surcharge. No refunds are allowed; only a store credit will be provided towards the new date, however, you will not have to pay a new retainer. There is no penalty or extra fees for initial change unless you desire to upgrade or increase the original products paid for. Cancellations will default to our cancellation policy based on original event date.
 

Refunds will be processed via PayPal or matching method of payment upon confirmed receipt of written notice of cancellation from customer. Please note PayPal can take 3-5 business days to post to your PayPal account. 

Because we use real cream in our frosting, direct sunlight (including placement in front of a window) and/or temperatures above 74 degrees can have drastic adverse effects on your cake. We do not recommend having it outdoors or in front of a window for any amount of time, however we will address your needs and provide advice accordingly. Some cakes can be delivered cold and sit out long enough to make the ceremony and cutting time. , You agree to follow Care & Handling instructions and assume responsibility for any adverse effects from not doing so.

If you choose to pick up your order, you assume full responsibility for ALL items upon receipt. Upon acceptance of the item(s) in your order, YOU, the customer, agree to hold harmless How Sweet It Is Cake Studio & Dessert Shop for any damage(s) incurred to product upon acceptance as we no longer control the handling of the item(s). Please refer to your contract for additional Handling & Care instructions and requirements.