Frequently Asked Questions

What are your cake prices?

Each cake is a work of art, and is created just for you. Cake prices will vary based on flavor and filling(s), size, and design or level of intricacy or details. Typically our custom cakes range from $2.75-$4.00 per serving but can go up according to complexity and style.


Our standard dessert style cake prices can be found on our menu if you click the button below.
 

How far in advance should I order?

All cake orders are take on a first come with deposit, first served basis. Our calendar typically fills up 3 to 6 weeks in advance for weekends. Weekdays are a bit more open. However, please be aware there are times of the year when we are extra busy for wedding seasons, graduations and holidays and we book weekends up to 8 weeks out. That being said please contact us as soon as you know your needed date.

We spoke a few weeks ago and you said you were open for my date, why it no longer available?

We receive multiple inquiries daily for cakes. We advise each customer this is NOT a guarantee of availability. The only way to guarantee your date will be available for you is to make a deposit.  


Your deposit should be made WITHIN 3 DAYS OF RECEIPT OF INVOICE, with the balance due on or before the DUE DATE. The deposit will guarantee your order. Any invoices which are sent and a deposit is not received will be cancelled and the slot will be open to the next inquirer.

How much is my deposit?

If you place an order more than 2 weeks in advance, the deposit required is 50% of your total including tax. The balance will be due on or before pickup/delivery. Deposits are NON-REFUNDABLE as we close the slot availability once a deposit is paid and turn away orders once all slots are full.

If your are placing an order with less than two weeks notice, you will be required to pay the balance in full.


By paying your deposit, you also agree that if your order has not been picked up within 12 hours of your scheduled time, and no other arrangement has been made by you in writing for pickup, and confirmed by us, that How Sweet It Is Cake Studio & Dessert Shop reserves the right to sell your order to the first available buyer. You also are agreeing that your deposit and or payments received by You, the ordering customer and/or the purchasing customer if any, WILL NOT be refunded and cannot be applied towards a future order. Exceptions to this policy for extenuating circumstances MAY be made at the sole discretion of How Sweet It Is Cake Studio & Dessert Shop.

Do you deliver?

Yes, within certain time frames your order can be delivered within city limits for an additional small charge ranging from $8 to $15 for up to 2 tiers on stacked cakes. Additional charge will apply for larger cakes and or cakes requiring partial or full on site assembly.  

Upon acceptance of the item(s) in your order, YOU, the customer, agree to hold harmless How Sweet It Is Cakes Studio & Dessert Shop for any damage(s) incurred to product by you, your venue, or another in your party once accepted, as we no longer control the handling of the item(s). You understand that if we are unable to deliver your order due to negligence or improper planning by you, your venue, or your party, such as but not limited to: venue being closed, receiver being late and not notifying us, responsible recipient being unavailable, or location not being prepared; we will contact you or your designated party for advisement. However we reserve the right to leave with your order if 30 minutes have passed from the scheduled delivery window and have other delivery obligations to meet and no other arrangement for leaving your order is made. Your order would then be delivered after other delivery appointments have been completed. 

When can I pick up my order?

If you choose to pick up your order, you assume full responsibility for ALL items upon receipt. Upon acceptance of the item(s) in your order, YOU, the customer, agree to hold harmless How Sweet It Is Cakes Studio & Dessert Shop for any damage(s) incurred to product upon acceptance as we no longer control the handling of the item(s). 


Pickup times are scheduled during normal business hours or by appointment if needed outside of those hours. We will set up a convenient time for you. Pickup times are by appointment & set up around bakery's scheduled appointments & deliveries. Please notify us immediately if you will not arrive within 15 minutes of your scheduled pickup time. 


How Sweet It Is Cake Studio & Dessert Shop reserves the right to leave pickup premises to meet delivery schedule obligations if you have not arrived, & have not contacted us to make other arrangements to pick up your cake at your scheduled &/or agreed upon time.


Other Common Questions

What is your cancellation policy?

Do you make wedding, bachlor(ette) and bridal shower cakes?

Yes! It is our honor to participate in your special day! Please click here to schedule a consultation and tasting or click the button below to see Bridal Frequently Asked Questions

What forms of payment do you accept?

We accept Cash, Visa, MasterCard, American Express, Discover, Cashier's Checks, Personal Checks (only if event is 30 or more days away), Google Pay, Apple Pay, Android Pay and PayPal.


We do not accept EBT.

Do you make Gluten Free cakes?

We offer Gluten Free cakes in limited flavors.

Do you bake dairy and egg free cakes?

We do bake dairy free cakes in most of our flavors, however we do not offer egg free at this time.

Do you offer any discounts?

We appreciate our military families and are proud to offer 10% off of cake orders to active duty military with ID. We also offer discounts to non-profit organizations on a case by case basis.

Policies and Procedures

How to Place an Order

 

If you'd like to place a custom cake order, you may do so in person, via email or via Facebook message on our business page. We will only take phone orders for dessert cakes.

To process your order, we will need a billing name, cell phone number & an email address to send the invoice to. We will email you an invoice with a link for payment. If you are ordering at the studio, we will process a handwritten order form and then email you a digital copy.  


Ordering Policy - Don't Wait to Reserve Your Date!

Please be advised, because our calendar fills up for weekends anywhere from 3  to 6 weeks in advance, no cake orders are placed on the calendar without a deposit.  If you are ordering more than 2 weeks out, you can choose to place a 50% deposit to reserve your date. The balance for the cake can be paid on or before the pickup/delivery. The deposit is refundable within our cancellation policy terms on invoice. 


Order placed with less than 2 weeks notice will require payment in full at time of order.

Cancellation for non-payment

Please note deposit payment must be received within 3 days of receipt of invoice to guarantee your order. If deposit is not received, the invoice and order will be cancelled. 


Payments can be made via the link on your invoice or in person at the studio. We do not accept phone payments, money orders or personal checks. 

Cancellation Policy

  • Cancel within 5 days of due date NO REFUND will be given (i.e. Monday notice for a Saturday order)
  • Cancel 6-14 days prior to due date, your 50% deposit will NOT be refunded, but any additional amount paid will be refunded. 
  • Cancel with 15 day notice, a refund of all monies paid minus 20% of total order to cover expenses made and processing of your order/refund. 
  • Refunds are processed via same method of payment received, upon confirmed receipt of written cancellation from the customer. Note: your financial institution determines when refunds post to your account and you must contact them with questions regarding posting funds.

Terms & Conditions

  

Cake Pickup and Appointment Times:

Pickup times are by appointment & set up around bakery's scheduled appointments & deliveries. Please be advised that if you cannot meet your scheduled pick up time, you may have to wait for How Sweet It Is Cake Studio & Dessert Shop to return from a delivery or other appointment to pick up your order. Please notify How Sweet It Is Cake Studio & Dessert Shop immediately if you will not arrive within your scheduled pickup window. 

  • How Sweet It Is Cake Studio & Dessert Shop reserves the right to leave pickup premises to meet delivery schedule obligations if you have not arrived, & have not contacted us to make other arrangements to pick up your cake at your scheduled &/or agreed upon time.
  • If your order has not been picked up within 12 hours of your scheduled pickup time, & no other arrangement has been made by you in writing for pickup, How Sweet It Is Cake Studio & Dessert Shop reserves the right to sell your order to the first available buyer. Your deposit & or any payments made on your order, if any, WILL NOT be refunded & cannot be applied or credited to future purchase.      

Order Completion:

  • If you choose to pick up your order, you assume full responsibility for ALL items upon receipt. Upon acceptance of the item(s) in your order, YOU, the customer, agree to hold harmless How Sweet It Is Cake Studio & Dessert Shop for any damage(s) incurred to product upon acceptance as we no longer control the handling of the item(s). Any damage done my moving a cake or mishandling it, is the responsibility of the receiving party. Please note that direct sunlight & or temperatures of 74 degrees or higher may have drastic & adverse and possibly irreparable effects on any cake. 
  • If How Sweet It Is Cake Studio & Dessert Shop delivers your order, you understand that once we have set up the cake, or once you, or your representative have received it, a signature will be required as confirmation of receipt and we are no longer responsible for the cake. 
  • Upon acceptance of your order via pickup or signature for delivery, you also agree that you are satisfied with the appearance/esthetics of your order. Disclaimer - Colors & design of actual cake may vary slightly from computer images due to the nature of digital & edible components.

In the rare case of an emergency or an error in your cake delivery, please contact us immediately so we may attempt to fix the issue immediately! 


ALL SALES ARE FINAL AND NO REFUNDS WILL BE ISSUED. A STORE CREDIT MAY BE ISSUED AT THE SOLE DISCRETION OF How Sweet It Is Cake Studio & Dessert Shop upon return of product as stated below. 


We are dedicated to satisfying our client’s cake needs, but in the rare case that you are unhappy with your cake for any reason, please notify us the day of your event & explain the situation. You must call the day of your event & YOUR CAKE MUST BE RETURNED WITHIN 12 HOURS. Without proof that you are indeed unhappy with the product & will not be using it for your event, we will be unable to credit any portion of your payment, which we may choose to do at our discretion. This is necessary to hinder the “If we complain, we’ll get a free cake”. Please call, text or email if you have any questions call 706-341-3966.